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Helpdesk Technician
Category:
SUMMARY
The successful candidate in the Helpdesk Technician role provides technical assistance and support to clients of FIT Technologies. The Helpdesk Technician supports, monitors, and maintains the client environment through support calls and tickets requests.
PRIMARY RESPONSIBILITIES Supporting various client environments remotely and occasionally onsite.Responsible for maintaining daily service calls and meeting requested SLA time frames based on client expectations.Serving as the first point
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Infrastructure Support Engineer
Category:
Position Type: Full Time
Type: Professional
Location: SUMMARY
The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server
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Contact:
Phone:(216) 583-5000
Technical Support Services Technician
Category:
SUMMARY
The successful candidate in the Technical Support Services (TSS) Technician role provides technical assistance and support to clients of FIT Technologies. The TSS Technician supports, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on experience and judgment to accomplish goals and to meet standards for IT support and exemplary client service.
PRIMARY RESPONSIBILITIES Build and maintain relationships with
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